Covid 19 Guest Safety Requirements
2020 has been one of the most challenging years for us all. Following the latest Welsh Government guidelines and W.H.O advice, we are confident to be able to welcome you back to a stress-free environment surrounded with fresh air and the beautiful countryside! As some of you may know, we have been closed since March 2020. One of the main reasons we chose to do this was due to the ever changing guidance towards the virus. We wanted to be sure that we could provide the highest level of safety to both our guest and staff, without compromising our farm experience.
We wish to say an enourmous THANK YOU! to so many of our guests that have forwarded their holidays to 2021!
Preparation is key to maximising your safety. We encourage you to make use of our Guest Login where we have a wealth of up to date local information.
To create a login, simply go to our Guest login page on our website and follow the instructions to register.
You will need your booking number which you will find at the top right corner of your booking confirmation.
Day of Arrival
On your day of arrival the key to the cottage will be left in a lockbox outside having been disinfected. The code to the lockbox will be sent to you a few days before your arrival.
Instead of your usual welcome pack, you will find a Covid welcome pack containing face masks and 70% hand sanitizer.
We ask that you use hand sanitizer before and after opening any gates on the farm when going for a walk.
How our cleaning and changeover procedures have changed
Due to “double cleaning”, changeovers will take longer than before. As well as the usual high standards of cleaning we usually provide, we must now steam clean and disinfect everything with virucidal sprays.
Our experienced staff are provided with the correct PPE to follow our new cleaning checklist following the Professional Associations of Self Caterers protocols. A copy of our cleaning checklist is provided on our guest login as well as your Covid welcome pack to assure you we are adhering to new Covid 19 cleaning regulations.
Please do not use harsh chemicals or bleach down any of our sinks, toilets or drains as this is very harmful to our septic tank and to the environment. Please use our eco cleaning products provided that conform to W.H.O recommended EN 14476, EN14675 and BN 1276 products with kill rates of 99.99% and 99.999%
Some usual items may be missing
In order to minimise contamination, we have removed some of the usual items inside the cottages to enable us to clean to an even higher standard in a limited time. Some of the things missing from the cottage you might notice are – Our welcome tray of teas and coffees – (Don’t worry, waffles and milk are still included!), bed throws, a large range of local information leaflets, games, DVDS, books and magazines.
Feeding the Animals
We encourage all guests to help on the farm with feeding the animals. We have a rota for feeding the animals, so we can keep to strict legal guidelines and safety requirements. We feed the animals’ morning and night.
We ask that guests wash their hands outside at our hand washing sinks before and after feeding the animals. We also ask that guest wear face mask – where possible, when coming to feed the animals.
Pets can be seen as a “surface” in which COVID 19 can be passed on. How very hard it may be – Please do not stroke our dog, other guests dogs or our animals in which we feed.
If you require any information from us, or help during your stay, wherever possible please try to contact us via telephone or email rather than face to face- but we will be on site if you need us.